An out-of-office reply that answers your customers instead of apologising
A normal email auto-reply sends the same message to everyone: "I am out of the office and will reply when I am back". Cover for me in Engage Chats reads each message, answers what your guide covers, and leaves you what needs you.
A normal auto-reply and Cover for me
| Email auto-reply | Cover for me | |
|---|---|---|
| What it sends | One fixed message to every sender | An answer to each sender's question, from your guide |
| A question about prices or hours | "I will reply when I am back" | The answer from your guide |
| A complaint, payment or partnership | The same fixed message | A polite holding reply, and the conversation stays yours |
| Before the reply goes out | It goes at once | It waits a moment so you can cancel it |
| When you are back | A full inbox to start from the top | A "Welcome back" summary: what it sent, what it left you, what it skipped |
Email auto-reply as generally described for Gmail and Outlook, October 2026.
Three steps before you travel
- Teach who covers for you. Write what you are usually asked: products, prices, hours, tone, and the holding reply in Arabic and English.
- Switch on Cover for me. One switch at the top of the inbox. It only answers what arrives after you switch it on and never touches older messages.
- Come back and switch it off. One tap. Anything still waiting is cancelled, and a summary of what it did is waiting for you.
Safeguards, because it speaks in your name
- It does not make things up. Any number, link or promise that is not in your guide turns the reply into a holding reply, and the message stays yours.
- A moment to cancel. Every reply shows as Pending in the conversation with a Cancel button before it goes out.
- No endless exchanges. After a few replies in the same conversation it leaves it to you, so an auto-responder on the other side cannot trap it.
- Gradual trust. For each kind of message you choose "Draft only", "Holding reply, waits for you" or "Replies on its own". You start with drafts.
Cover for me is on the paid plans; prices are in the Plans section. The free plan gives you the unified inbox and a draft for every email.
Frequently asked questions
Does it reply to messages that arrived before I switched it on?
No. It only answers what arrives after you switch on Cover for me, and never touches older messages.
Can I cancel a reply before it goes out?
Yes. Every reply waits a moment before sending and shows in the conversation with a Cancel button.
What if it is asked something it does not know?
It sends the holding reply you wrote in your guide and leaves the message for you. It never writes a price or date that is not in your guide.
Does it work on WhatsApp and Instagram?
Today it works on email, on your message page and on messages from Engage members. Social accounts are coming soon.
Is Cover for me on the free plan?
No, it is on the paid plans. The free plan has the inbox, sorting and drafts.